LeBonheur Children's Hospital

East Surgery Center
Call Us: 901.287.4100

How We're Doing


Quality Initiatives

We continually strive to provide excellent quality care in a safe environment. Our organization is involved in the following state and national healthcare quality initiatives and groups:

  • Accreditation Association for Ambulatory Health Care (AAAHC) and Centers for Medicare and Medicaid Services (CMS) Healthcare Quality Alliance
  • Association of periOperative Registered Nursing (AORN)
  • Ambulatory Surgery Center (ASC) Quality Collaboration

Within the facility we utilize a healthcare team to make improvements in the following areas:

  • National Patient Safety Goals
  • Pain Management
  • Patient Flow Efficiency Throughout The Center
  • Medication Safety
  • Infection Control
  • Patient Satisfaction
  • Physician Satisfaction

Multiple areas are monitored to evaluate processes and outcomes.
Some examples include:

  • Surgical Appropriateness
  • Sterilization of Instruments
  • Pre procedure Time-outs
  • Medication Administration Safety
  • Prevention of Healthcare Acquired Infections
  • Sleep Apnea Assessment

We have established an internal survey process committed to providing ongoing consultative review of our centers performance within quality standards. These are just few examples of our commitment to providing a broad range of high quality services that meet the growing and changing healthcare needs of our community.

  • Click Here for our current Patient satisfaction statistics
  • Click Here for our current Physician satisfaction statistics
  • Click Here for our current Annual National Patient Safety Goals

 

Patient Satisfaction

Patient surveys are a useful tool for evaluating the Methodist Le Bonheur Healthcare patient experience, measuring loyalty, identifying areas for improvement and assessing the effectiveness of improvement efforts. Our surgery center utilizes the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey or OAS CAHPS administered thru Press Ganey. Prior to OAS CAHPS, there was no standardized survey instrument to assess patient experience across outpatient surgical care facilities. By utilizing this survey it allows our patients an objective and meaningful comparison of our measures against those of other surgical centers.

Our results are based solely on the percentage of patients giving Le Bonheur East Surgery Center an “Excellent” or a 9-10 rating score.

Question Name Our Goal Press Ganey (National)  Our Score 2017 YTD 
Overall "Best Facility Possible" 92% 85% 97%
Would you recommend this facility to your friends and family? 92% 84% 97%
  • Overall Communication
92% 91% 99%
  • Overall Treatment
92% 97% 98%
  • Overall Discharge Process
92% 80% 99%

 

Physician Satisfaction

Our Surgery Center strives to work in collaboration with our physicians, their patients and families, in providing the highest quality surgical services. We are known for our high physician satisfaction scores and working closely with our physicians to find new innovations in patient care.

These physician satisfaction surveys are distributed twice a year to help us understand what our physicians feel is important to them and their patients. Our goal is 4.5 out of a possible 5.0.

  2011 2012 2013 2014 2015 2016
Scheduling 4.7 4.8 * 4.8 5.0 4.9
Admissions 4.9 4.9 * 4.9 5.0 4.9
OR 4.9 4.9 * 4.9 5.0 4.9
Post-op 4.9 4.9 * 5.0 5.0 4.9
Facilities 4.8 4.9 * 4.9 5.0 4.9
Overall 4.8 4.9 * 4.9 5.0 4.9

*Too few responses

 

Annual National Patient Safety Goals

Patient Fall in the ASC

Falls are an important issue for patients having outpatient procedures or surgery because virtually all patients receive sedatives, anesthetics and/or pain medications as a routine part of their care. The use of these medications increases the likelihood of a fall.

The frequency of ASC admissions experiencing a fall while in the confines of participating ASCs is shown below as a rate per 1000 admissions. Lower rates are better.

Reporting Period 2012 2013 2014 2015 2016
National Patient Fall Rate per 1000 ASC Admissions 0.145 0.139 0.124 0.099 0.103
Our Patient Fall Rate per 1000 ASC Admissions 1.880 0.000 0.400 0.000 0.000

 

Patient Burn

Burns are an important issue for patients having outpatient procedures or surgery because the equipment and supplies routinely used in providing these types of services can increase the risk that a patient will experience an unintended burn.

The frequency of ASC admissions experiencing a burn, regardless of severity, while in the care of participating ASCs is shown below as a rate per 1000 admissions. Lower rates are better.

Reporting Period 2012 2013 2014 2015 2016
National Patient Burn Rate per 1000 ASC Admissions 0.026 0.026 0.017 0.020 0.015
Our Patient Burn Rate per 1000 ASC Admissions 0.440 0.000 0.000 0.000 0.000

 

Hospital Transfer/Admission

ASCs provide surgical services to patients not requiring hospitalization. Therefore, ASCs screen patients referred to their facilities to ensure they can be safely cared for as an outpatient. The frequency of ASC admissions experiencing a transfer or admission to a hospital upon discharge from participating ASCs is shown below as a rate per 1000 admissions. Not all conditions requiring a hospital transfer or admission result from the care the patient received in the ASC, nor can all medical conditions requiring a hospital transfer or admission be anticipated in advance. Therefore, some level of hospital transfer or admission is expected.

Reporting Period 2012 2013 2014 2015 2016
National Hospital Transfer/Admission Rate per 1000 ASC Admissions 1.215 1.124 1.078 1.002 0.945
Our Hospital Transfer/Admission Rate per 1000 ASC Admissions 1.760 1.500 2.200 0.900 1.872

 

Wrong Site, Side, Patient, Procedure, Implant

Wrong site, wrong side, wrong patient, wrong procedure and wrong implant events are a concern for patients having outpatient procedures or surgery. There are steps that can be taken to help prevent errors such as surgery performed on the wrong part of the body or the wrong side of the body.

The frequency of ASC admissions experiencing a wrong site, wrong side, wrong patient, wrong procedure or wrong implant event while in the care of participating ASCs is shown below as a rate per 1000 admissions. Lower rates are better.

Reporting Period 2012 2013 2014 2015 2016
National Rate of Wrong Site, Side, Patient, Procedure, Implant per 1000 ASC Admissions 0.032 0.029 0.028 0.027 0.022
Our Rate of Wrong Site, Side, Patient, Procedure, Implant per 1000 ASC Admissions 0.000 0.000 0.000 0.000 0.000

 

Normothermia

Maintaining body temperature within a normal range (normothermia) is important in patients who have general, spinal or epidural anesthesia lasting 60 minutes or more at the time of surgery. Normothermia helps reduce the risk of surgical complications, including the risk of developing an infection at the surgical site.

The percentage of eligible ASC patients that are normothermic within 15 minutes of arrival into the Post Anesthesia Care Unit (PACU) is displayed below. Higher percentages are better.

Reporting Period 2016
National Patient Fall Rate per 1000 ASC Admissions 98%
Our Normothermia Rate per 1000 ASC Admissions 100%